Job Title: Business Systems Support Specialist (Business Central, Dynamics 365)
Job type: Direct Hire, Full time
Location:Remote - Fort Mill, SC or Burlington, WA (occasional onsite visits)
Compensation: 80K-90K + 10% bonus
Essential Duties and Responsibilities
- User Support: Act as the primary point of contact for end-user support on Business Central issues, providing timely and effective resolutions.
- Troubleshooting: Diagnose, investigate, and resolve issues within Business Central, escalating complex cases when necessary.
- System Configuration: Assist with system configurations, customizations, and updates to align Business Central with business requirements.
- System Optimization and Maintenance: Conduct regular assessments of business systems, identifying opportunities for enhancements, upgrades, and process improvements to optimize performance and reduce manual efforts.
- Data Management: Ensure data accuracy and integrity by performing regular audits and resolving data-related issues.
- Documentation: Create and maintain documentation for system configurations, troubleshooting steps, and user guides.
- Project Management: Participate in system implementation, migration, and upgrade projects, coordinating with cross-functional teams to ensure successful and timely project completion
- Training: Provide training and guidance to end users on best practices and effective use of Business Central functionalities.
- Collaboration: Work closely with other IT and business teams to align Business Central operations with broader organizational goals.
- Enhancements: Identify areas for system improvement, workflow automation, and optimization, and collaborate with developers and stakeholders to implement these enhancements.
- Compliance: Ensure adherence to organizational and regulatory data compliance standards within Business Central.
Skills
- Technical Skills:
- Proficiency in Business Central modules and configurations.
- Experience with SQL and data analysis; familiarity with BI and data visualization tools (e.g., Power BI) is a plus.
- Experience developing reports in Business Central
- Knowledge of related Microsoft products (Power BI, Power Automate, etc.) is a plus.
- Exceptional analytical and problem-solving skills.
- Excellent communication and interpersonal skills to facilitate effective collaboration across departments.
Traits
- Highly motivated and self-driven to stay ahead of network technology advancements.
- Excellent organizational skills and ability to manage multiple tasks efficiently.
- Adaptability and ability to work effectively in a fast-paced, dynamic environment.
Education and/or Experience
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Minimum 3-5 years of experience in a business systems support role, with a strong understanding of ERP, CRM, or other business systems.
- Experience supporting Microsoft Dynamics 365 Business Central.
- Experience with other platforms such as: MES (Manufacturing Execution System), CMMS (Computerized Maintenance Management System) and QMS (Quality Management System
- Experience in a manufacturing environment is a plus.
